We understand plans can change. Review our cancellation timelines, rescheduling options, and refund processes below.
Because Atithi Resort offers an intimate heritage bungalow experience with limited luxury rooms, reservations are held exclusively for confirmed guests. Our refund structure is as follows:
| Cancellation Notice Period | Refund / Rescheduling Options |
|---|---|
| 7 Days or More Before Check-in | 100% Full Refund (minus payment gateway fee) or Free Rescheduling |
| 3 to 6 Days Before Check-in | 50% Refund of total booking or 100% Credit Voucher (valid 6 months) |
| Less than 48 Hours Before Check-in | Non-Refundable (No refund eligible) |
If you need to postpone your trip due to unforeseen circumstances, you may request date rescheduling at least 4 days prior to check-in. Your advance payment will be transferred as a credit voucher towards your new dates within 6 months, subject to room availability and seasonal tariff differences.
If a guest fails to arrive on the scheduled check-in date without prior written communication, the reservation will be treated as a No-Show. The full booking amount will be retained, and the reserved room will be released for other travelers.
Bookings made for peak holiday periods (such as Christmas, New Year week, Onam holidays, and long festive weekends) or promotional discounted packages are subject to a strict 10-day cancellation window or non-refundable terms as explicitly specified during booking confirmation.
In the rare event of government-issued travel bans, natural disasters, or severe hill weather advisories preventing access to Peermade / Idukki, Atithi Resort will extend full flexibility with penalty-free date adjustments or complete credit vouchers for future stays.
All approved refund requests are processed back to the original payment source (credit/debit card, UPI, or net banking) within 5 to 7 working days. To request a cancellation or refund, please send your booking ID to info.atithiresorts@gmail.com or reach our front office at +91 99470 22830.