Privacy Policy

1. Our Privacy Commitment

At Atithi Resort, we are committed to respecting and protecting the privacy of our guests and website visitors. This policy explains how we collect, use, store, and safeguard your personal data when you interact with our website, make room reservations, or stay at our heritage estate bungalow in Peermade, Kerala.

2. Information We Collect

We collect information provided directly by you during the reservation and check-in process, including:

• Contact Details: Full name, email address, phone number, and residential address.
• Statutory Registration Info: Government photo ID details (Aadhaar, Passport, etc.) as mandated by Indian hospitality regulations.
• Stay Preferences: Meal choices, dietary requirements, arrival times, and special occasion requests.
• Payment Data: Secure transaction records, invoices, and billing history processed through certified payment gateways.

3. How We Use Your Information

Your data is strictly utilized to deliver personalized and seamless hospitality services, including confirming room bookings, managing check-in/check-out procedures, coordinating outdoor tours, responding to inquiries, processing secure payments, and sending relevant stay itineraries or booking confirmations.

4. Data Security & Storage

We implement rigorous technical and administrative security measures, including SSL encryption and secure server infrastructure, to protect your personal information against unauthorized access, loss, or misuse. Payment card transactions are handled exclusively by PCI-DSS compliant payment gateways, and sensitive financial credentials are never stored on our local servers.

5. Third-Party Disclosure

We never sell, trade, rent, or disclose your personal data to external marketers or unauthorized third parties. Information is only shared with verified partners (such as payment processing networks, SMS/email confirmation services, or statutory law enforcement agencies) solely as required by law or to fulfill your requested hospitality services.